Refund Policy
Return & Refund Policy
At Deelightfully Creative, each item is crafted with prayer, purpose, and love. Because most of our pieces are made to order, all sales are final. However, if your item arrives damaged or incorrect, we’re here to make it right.
When We Accept Returns
If you've received the wrong item or your order arrived damaged, you have 7 days from the delivery date to request a return.
To begin the return process, please email us at info@deelightfullycreative.com
Once your return is approved, we’ll provide a prepaid return label and clear instructions for returning your item. Please note: Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
We kindly ask that you inspect your order as soon as it arrives. If you notice any damage or if the wrong item was sent, please reach out immediately so we can make it right. Your satisfaction and experience matter deeply to us.
Non-Returnable Items
For health, safety, and customization reasons, we are unable to accept returns on the following:
Personalized or custom items
Sale or clearance items
Gift cards
Perishable or personal care products
Hazardous materials or flammable liquids
If you’re unsure about your specific item, feel free to email us—we’re happy to help.
Exchanges
Need something different? The quickest way is to return the incorrect or damaged item (if approved), and place a new order for what you need.
Refunds
Once your return is received and inspected, we’ll let you know if your refund has been approved. If so, it will be automatically issued to your original payment method.
Please allow a few business days for your bank or credit card company to process the refund.
A Note of Gratitude
Thank you for supporting a small business with a big heart. We’re honored to serve you and pray that every item you receive from us encourages your faith, lifts your spirit, and brings joy to your day.